![]() ![]() The risk in question is also related to the rating system, which relies on the application of a mathematical formula carrying penalties for those riders who do not accept orders promptly or reject such orders, whilst riders accepting orders on schedule or delivering most orders are prioritized. This is also intended to minimize the risk of errors and biases that might for instance result into reducing delivery assignments to certain riders or excluding a rider from the platform as such. Additionally, the company had no procedures in place to enforce the right to obtain human intervention, express one’s point of view and contest the decisions taken by way of those algorithms – which in some cases entailed the exclusion of riders from work assignments.Īccordingly, the Italian SA ordered the company to lay down measures to protect riders’ rights and freedoms with regard to automated decisions, including profiling.įoodinho was ordered to check accuracy and relevance of the data used by the system – chats, emails and phone calls between riders and customer care, geolocation at 15-second intervals, mapping of routes, estimated and actual delivery time, details on the handling of current and past orders, feedback from customers and partners, device battery level, etc. For instance, the company had failed to adequately inform its employees on the functioning of the system and had not implemented suitable safeguards to ensure accuracy and fairness of the algorithmic results that were used to rate riders’ performance. Several serious infringements could be found with particular regard to the algorithms used to handle employees. The Italian SA also initiated, for the first time, a joint operation with the Spanish SA (AEPD) under the terms of the GDPR to shed light on operation of the digital platform owned by the holding company, i.e., GlovoApp23. The complex inquiries also concerned Foodinho, an Italy-based company, and led to finding several infringements of data protection legislation, the Italian law on employer-employee relations, and the recently enacted legislation to protect workers using digital platforms. This decision by the Italian SA (Garante per la protezione dei dati personali) is the first one concerning riders and follows an initial set of inspections on the handling of employees’ data by the main food delivery companies in Italy. The company was also fined EUR 2.6 million. It does not store any personal data.Foodinho, a subsidiary of GlovoApp23, will have to amend the way it processes its riders’ data through a digital platform and verify that the algorithms used to book and assign orders for food and other products do not result into discrimination. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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